Facilities Manager

Website PDXJapaneseGdn Portland Japanese Garden

The Facilities Manager is responsible for managing a team of technicians to ensure that all Portland Japanese Garden facilities infrastructure is developed and maintained at a very high level of quality.  This position is great for someone who is a strategic thinker, a problem solver, and enjoys a hands-on approach.

The Facilities team currently consists of 3 technicians who will report directly to the Facilities Manager. An Assistant Facilities Manager will also be hired and report to the Facilities Manager. The Facilities Manager reports to the Director of Operations.

Portland Japanese Garden, also referred to as PJG, has two campuses, each with extensive physical plant facilities to maintain:

  • A 12.5 acre Garden Campus (Garden Campus) in Washington Park, plus a house and lot (Admin House) adjacent to Garden Campus. The Garden campus receives up to 500,000 visitors per year and, combined with the adjacent property, is the workplace for 120+ staff and 100+ volunteers.
  • A 4.5 acre Japan Institute Campus (Institute Campus) in NW Portland (about 3 miles from Garden campus). This campus has recently been purchased by PJG. Thorough renovations are in the planning stages with construction expected to begin in the next 6-12 months. Construction is expected to last 12-18 months. During that time, the Institute Campus will primarily be a construction site. Upon completion, the Institute Campus will become a center for PJG’s educational and cultural programs. Audiences will be smaller than at the Garden Campus, probably averaging 20-100 people per day. In addition, the Institute Campus will be the workplace for 60+ PJG staff and 50+ volunteers.

Other Properties: PJG also uses several leased spaces for administrative, hospitality, and storage purposes.

COVID-19 Vaccination Policy: For the safety of our staff, volunteers, and guests, Portland Japanese Garden requires all staff and volunteers to be vaccinated against the COVID-19 virus, including the booster. Candidates must be fully vaccinated by their hire date and must provide proof of vaccination upon hire.

Primary Duties

  • Help to uphold the strong culture of customer service, teamwork, attention to detail, and excellence by Facilities at PJG
  • Direct, develop, and support Facilities technicians to complete tasks assigned
  • Direct the prioritization of projects and maintenance tasks as identified by the Director of Operations
  • Assist in the preparation and management of annual facilities budgets for PJG and other campuses
  • Meet regularly with Director of Operations to review project progress, discuss and align priorities, and resolve staffing or organizational issues at PJG
  • As a member of the management team, set an excellent example of work ethic, judgement, and concern for PJG and staff
  • Help to prepare annual facilities maintenance plan for all relevant buildings within the organization
  • Monitor fulfillment of service contracts for building equipment, pest control, etc.
  • Coordinate and manage service providers and contractors for special projects and preventative maintenance
  • Maintain a well-organized inventory of maintenance supplies and tools

Other Responsibilities  

  • Familiarize oneself with the organization and the Employee Handbook
  • Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork, and creating an atmosphere of open, honest, two-way communication
  • Serve as a role model for Garden volunteers, providing support and encouragement to volunteers in their roles across the Garden
  • Maintain a high level of professionalism in manner and appearance
  • Adhere to safe working practices, including wearing appropriate attire for assigned tasks, and training and holding others accountable for their work practices
  • Adhere to Garden Dress Code

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the position, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for this role.

  • Minimum 3 years of management experience in maintenance or a related field
  • Minimum 3 years of facilities maintenance or related experience
  • Excellent communication skills, both verbal and written
  • Familiarity with common construction methodology and contracting practices
  • Proven ability to troubleshoot and problem-solve complicated issues
  • Ability to train other maintenance staff as well as cross-departmental staff/volunteers
  • Proficiency in all applicable aspects of Microsoft Office suite
  • Ability to read blueprints, manipulate CAD files, and other maintenance-related software
  • Familiarity with support ticket software a plus
  • Maintenance and building skills, including plumbing, electrical, carpentry, drywall, and painting
  • Additional skills including electronics, welding, metalworking, woodworking, or other is a plus
  • Willingness and strong desire to learn new maintenance and building skills
  • Customer service skills and a strong desire to serve others, especially other departments
  • Current driver’s license with clean driving record

Special Requirements

  • Ability to work independently and exhibit initiative to solve problems
  • Ability to handle multiple demands and shifting task priorities while maintaining a positive attitude
  • Ability to recognize when a task requires additional help and ask for it
  • Ability to work at heights (willingness to climb and work on tall ladders and/or mechanical lifts)
  • Knowledge of and manual dexterity with potentially hazardous tools and equipment
  • Ability to occasionally work weekends, garden events, and special hours when needed
  • Attention to detail and willingness to take the extra steps to do it well
  • Must be available for on-call response in after-hours emergency situations

Compensation & Schedule

  • Salary: $65,000 – $72,000 per year
  • This is a full-time, salaried position with 40 – 45 hours per week.
  • Benefits:
    • health, dental, and vision insurance (premium 100% covered for employees)
    • 401k plan (after 6 months, with 4% employer match after 1 year)
    • flexible spending accounts for medical and dependent care expenses
    • paid vacation, sick, and holiday time
    • free access to the Employee Assistance Program (EAP)

Transportation

The Garden is located at 611 SW Kingston Avenue, in Washington Park. Below are the transportation options for staff commuting to the Garden:

  • Parking: Staff may park in the numbered spaces throughout Washington Park, which require payment. The cost is $8/day, or staff may request parking permits from Washington Park. The Garden subsidizes a portion of the cost for parking permits; the cost for staff is $75/month during the high season (March – September) and $50/month during the low season (October – February).
  • Bus Passes: For staff who take public transit as their primary means of commuting to the Garden, we provide paid bus passes. Full-time staff receive a monthly TriMet pass, and part-time staff receive daily passes, based on their work schedule.
  • Transportation Stipend: Staff who take any form of alternative transit to get to work qualify for a $5 daily stipend. This includes taking public transit, walking, biking, carpooling, or getting dropped off. The only staff who do not qualify for the stipend are those who are receiving a bus pass through the Garden.

Applications

To apply, please submit a resume, cover letter, and three work-related references through our online Career Center. Please, no phone calls or hand delivered applications.  Applications will be accepted until position is filled.

To apply for this job please visit recruiting.myapps.paychex.com.

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