Protection Services Officer II

The Portland Art Museum (referred to as Museum) and the Center for an Untold Tomorrow (referred to as PAM CUT) invites applications for the position of Protection Services Officer II (PSO II). The PSO II is a member of the Protection Services team, which performs a critical role by protecting the safety of visitors, staff and Museum property. 

PSO II’s work in various locations throughout the Museum including the lobby, control room, Mark building, and patrolling the campus. This role will be cross trained to work in different locations.

Essential Duties & Responsibilities

• Acts as the first responder to disruptive persons entering the lobbies and adjacent areas
• Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
• Communicate museum policies in a respectful manner
• Resolve conflict using de-escalation techniques and upholding equity and inclusion values
• Safeguard Museum assets, property, equipment, and facilitates against illegal and destructive acts
• Respond to medical related situations and incidents, will administer first aid, CPR, and NARCAN when appropriate (within certification and training limits)
• Operate and monitor the Museum’s security, fire alarm, and closed circuit TV systems when assigned
• Respond and remove visitors who are trespassing or exhibit harassment, discrimination, threatening, disrespectful or hostile behaviors
• Communicating with law enforcement, fire departments and emergency medical personnel
• Initiating building evacuations
• Dispatches PSOs to perform routine tasks and respond to requests for assistance when appropriate
• Initiate important notification functions via phone, email, radio or Alert Media
• Report and document incidents and hazardous conditions with objectivity, respect and an awareness of racial equity and free of assumptions, bias, or stereotypes
• Opening and closing the Museum
• Secures premises and personnel by patrolling internal and external property and access points
• Offsite patrols at locations such as RSG, PAM CUT, storage facilities, etc.
• Responds and investigates security breaches, incidents, and other alarming behaviors
• Provide backup support to lobby PSO
• Helps adherence to the “Visitor Agreement to Safe & Inclusive Spaces” 

Benefits

• This role is non-exempt/hourly, and full-time
• Budgeted compensation is within pay grade F ($20.74 min – $23.85 mid – $26.97 max), depending on experience
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
  • Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
  • Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
• Transportation benefits: TriMet / C-Tran / parking pass discount or bike to work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations