Operations Supervisor

Website oregonmetro Oregon Convention Center

Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program. Learn more about the benefits Metro offers.

As the fifth-largest performing arts center in the nation, Portland’5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance and lecture performances to greater Portland. Portland’5’s roughly 73 employees host more than one million patrons each year.

As part of the Metro family, the Portland’5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services and tools at a regional scale.

We’re seeking someone who is enthusiastic, enjoys working in and contributing to friendly, fast-paced environment who wants to help ensure the Portland’5 Center for the Arts shine!

The Operations Supervisor will be responsible to supervise and coordinate the activities of staff involved in custodial services and event set-up and tear-down that are essential to providing a memorable experience for our guests and community members, by ensuring that our venues are safe and welcoming.

As the Operations Supervisor you will:

  • Implement appropriate policies, programs and services to ensure effective utilization of resources and regulatory compliance.
  • Model enthusiastic, encouraging, friendly and positive professional behavior while coaching the team to emulate these values as well.
  • Supervise, prioritize, assign and review the work of staff involved in custodial services and the set-up, tear-down and clean-up of events.
  • Provide leadership, training and guidance to Event Custodians,
  • Utility Leads and Utility Maintenance Technicians.
  • Plan, prepare and update employee work schedules in software scheduling program.
  • Assist in establishing documented standard operating procedures for cleaning/maintenance, set-up, and general event support activities.
  • Coordinate activities with other departments to ensure service levels are appropriate and work is performed in an efficient and timely manner.
  • Maintain and manage department supplies and equipment inventory; order supplies, materials and equipment as needed.
  • Provide on-going inspection of building and grounds; identify building needs and initiate corrective action.
  • Actively support and advance the agency’s efforts to promote diversity, equity and inclusion within the workplace to create safe and welcoming spaces for staff, clients and guests.
  • Ensure work is performed in compliance with codes, ordinances, regulations, and other requirements, including but not limited to, OSHA and GBAC (Global Biorisk Advisory Council).
  • Perform and assist with cleaning duties and event set-ups and tear-downs when needed.
  • Attributes for success:
  • Strong skill in accuracy and attention to detail.
  • Strong organizational skills with the ability to effectively coordinate the work of others.
  • Outstanding ability to communicate clearly and concisely, both orally and in writing.
  • Ability to motivate and lead a work group in a positive and professional manner.
  • Intermediate-level proficiency with the Microsoft Office Suite, with emphasis on Excel, Outlook and Word.
  • Ability to work effectively with a variety of information management systems, including cloud-based work order systems, and adapt quickly to system changes and updates.
  • Proven record of analyzing information and use logic to resolve issues and problems.
  • Outstanding ability to establish and maintain cooperative working relationships with all persons contacted in the course of work.
  • Ability to read and interpret schematics, drawings and blueprints.
  • Ability to prioritize and multi-task; must be highly organized and flexible to change course of work/projects as circumstances dictate.
  • Ability to work nights, weekends and holidays as needed.

Diversity and inclusion: At Metro, we’re committed to hiring a workforce representative of the communities we serve, recognizing that a diverse workforce strengthens our organization. We invest in employees by supporting equitable and inclusive hiring practices, employee policies and training programs.


We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications:

  • High School Diploma or GED; AND
    Minimum of three (3) years of experience in commercial operations, facilities, custodial or housekeeping work in a comparable facility; AND
  • Minimum of one(1) year of lead and/or supervisory experience; OR
    We will consider any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position.
  • Valid driver’s license issued in the state of residence.

COVID-19 vaccination requirement:

Metro is committed to ensuring the health and safety for our employees and our community. As a part of this commitment, Metro has implemented a vaccine requirement policy for employees, paid and unpaid interns and volunteers.

Proof of full COVID-19 vaccination is considered a minimum qualification requirement for Metro job applicants. This proof will be requested during the hiring process.

If you require an accommodation under this policy for a medical condition or disability, or sincerely held religious belief, please email [email protected].

If this statement is true for you, then you may be ineligible to apply:

If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

Minimum of two (2) years or more of supervisory/lead experience.
Previous lead/supervisory experience in a unionized environment


Based on the Oregon Pay Equity Act requirements, Metro’s internal equity review process, and the candidates’ qualifications, the appointment will typically be made between $64,057.00 to the equity range $74,181.00. The full-salary range for this position is $64,057.00 – $87,138.00 annually.

This position is not eligible for overtime, and is non-represented. It is classified as a Setup and Operations Supervisor (Download PDF reader) . Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.


The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

A completed online application; AND
A cover letter addressing why you are interested in the position
The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

  • Initial review of minimum qualifications
  • In-depth evaluation of application materials to identify the most qualified candidates
  • Consideration of top candidates/interviews
  • Testing/assessments (if applicable)
  • Reference check
  • Background, driving records check for finalist candidate (if applicable)

Recruiter: Kara Hill
Email: [email protected]

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