Social Services Resource Specialist II

Website Impact NW

At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.

What we seek is for you to share your skill sets – especially if you:

  • Put people first
  • See the beauty in people
  • Promote peace
  • Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.

With you sending in your resume and cover letter / application ensures that you are doing a part in the quest for “a stronger, more equitable community” in the Portland Metro Area. Our People and Culture Department look forward to hearing from you.

JOB SUMMARY: We are currently looking for a Resource Specialist (part time), who is bilingual in Russian, Vietnamese, Spanish, Chuukese or Marshallese to provide clinic-based community resource services. Specific responsibilities include conducting brief client assessments, action planning, and individualized service referrals. Specific duties include: work with clinic staff to conduct program outreach, engage with participants to build rapport, evaluate participant needs, create individual action plans based on participant goals and objectives, provide referrals including a warm handoff to community agencies, and follow-up with participants to ensure needs are met.

Job Title: *Bilingual Resources Specialist / Resource Specialist II
Hours: Part time, 20 hrs/wk
Pay: $21.05 – 25.48/hr
Location: Providence Gateway – NE Portland, OR


  • Utilize person-centered and trauma-informed assessment to identify and prioritize participant needs.
  • Support and encourage participants’ self-advocacy.
  • Maintain compliance with all HIPAA standards.
  • Coordinate and/or assist with transportation planning as needed.
  • Collaborate with community partners to connect participants with food resources, energy -assistance, housing assistance, medical/medication assistance, life skills classes and recovery resources.
  • Maintain an up-to-date working knowledge of medical insurance benefits and assist participants with insurance application processes.
  • Bridge community, cultural, linguistic, education and other barriers to encourage participant engagement with community services.
  • Develop and maintain working relationships with health providers, nurse case managers and others to maintain effective outreach strategies and support participant access to The Community
  • Resource Program.
  • Work with Program Manager to recruit, train, and supervise student volunteer staffers.
  • Complete accurate, legible and timely documentation of services delivered in accordance with client information standards and systems.
  • Meet client service standards set forth by Program Director and/or
  • Program Manager regarding quantity, type and quality of services to be delivered to clients.
  • Comply with expectations and guidelines set forth by health clinic.
  • Provide leadership and facilitation in a variety of meeting settings.
  • Perform other duties as assigned.


  • Must reside in Oregon or Washington
  • Bilingual in Russian, Vietnamese, Spanish, Ukrainian, Chuukese or Marshallese.
  • Demonstrated ability to provide culturally responsive services.
  • Demonstrated self-motivation and the ability to work independently.
  • Demonstrated ability to effectively work within a strength-based, trauma-informed and empowerment focused model.
  • Ability and willingness to work as a team member and support Impact NW’s mission and goals.
  • Ability to communicate effectively, both orally and in writing.
  • Sensitivity and ability to relate to people from diverse lifestyles, races and cultures.
  • Possess good organizational skills and ability to prioritize multiple and varied tasks.
  • Excellent working knowledge of Microsoft Office computer program and word processing skills.


  • Repetitive motion, prolonged sitting, extensive visual involvement.
  • Orally communicate with others.
  • Requires some evening and/or weekend meetings.
  • May be exposed to angry or distraught people.


To apply for this job please visit

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