Customer Service Representative

Position: CUSTOMER SERVICE REPRESENTATIVE

Department: Sales

Location: Portland, OR

Reports to: Office Manager

Portland Spirit offers lunch, brunch, dinner, sightseeing and private chartered cruises on the Willamette River aboard our 4 boats. We’ve been locally owned and operated since 1994. We take pride that locals and tourists alike choose our boats to create lasting memories. We craft and serve fresh locally prepared appetizers, drinks, meals and desserts on a rotating menu. We fluctuate between 115 employees in the winter to 180 employees May – October in our galley (kitchen), operations, service, and sales departments. We are looking for seasonal staff in all departments that wish to be a part of creating memories for our passengers.                                        

JOB DESCRIPTION:

We are looking for a Customer Service Representative to ensure excellent customer service while assisting passengers and visitors in our Portland office and Salmon Springs ticketbooth. This position is directly responsible for processing phone and in-person reservation requests for individual and small group purchases. To succeed in this position, you will need a customer-centric mindset, the ability to remain calm when handling customer issues and have experience working with google platform products. Punctuality and friendliness are a must. We provide 2 weeks of training and a flexible schedule — part-time availability with possibility of increased hours during our busy season in May – October. Our office is open 7 days a week.

DIRECT RESPONSIBILITIES:        

• Manage a high volume of incoming telephone calls and directing calls
• Serves customers by providing information of products and services through the reservation process
• Knowledge of all general information regarding cruise schedules, services, prices and boat inquiries
• Handle customer complaints, determine the cause of the problem, and explain the best alternatives to solve the problem
• Cash handling and other monetary transactions to complete reservations
• Processing and balancing payments with the Accounting Department
• Accurate entering of all computer data
• Extremely dependable is an essential function of this position
• Procedures to open and close the building
• Assisting with all administrative duties; typing documents, mailings, copying and correlating materials
• Clerical support to all Portland Spirit departments
• Position includes all of the above, but not limited to the responsibilities above

SKILLS AND QUALIFICATIONS:

• Must be friendly with outgoing positive attitude
• Excellent communication skills; written and oral
• Proficient in English and phone etiquette
• Knowledge of using Google Suite products (Gmail, Google Docs, Google Drive, etc.)
• Experience in cash handling and understanding basic math
• Knowledgeable using google platform products
• Able to troubleshoot; problem solve; work independently
• Required to wear a headset while working at your desk
• Typing accuracy, minimum of 30 w.p.m.
• Capable of lifting and carrying 40 pounds
• Ability to multitask, self-starter, organized, flexible schedule and team player

JOB SPECIFICS:

• $17 per hour
• Fragrance-free workplace

WORK SCHEDULE:

• Schedule varies with season
• Up to 40 hours per week including weekends and holidays

BENEFITS:

• Cruise and gift shop discount
• Eligible for 401K after 6 months
• Eligible for sick pay