Retail Pop Up Coordinator

About the Role

wool& is building a structured retail pop-up program and we need a sharp, hands-on operator to help us pull it off. Reporting directly to the Director of Operations and managed by our Retail Pop-Up Project Manager, the Retail Pop-Up Experience Lead will travel to each event location and serve as the right hand in executing both full-price and sample sale events. There is also an opportunity for an onsite retail experience at our Portland location.

This is a role for someone who thrives in fast-moving environments, can hold a high customer service standard, and has the instincts to manage on-the-ground operations without needing to be told twice. You’ll be involved from set up to tear down and every moment in between.

While this is a temporary engagement, we’re looking for someone with the capability and ambition to grow with the brand. For the right person, this role is a meaningful opportunity to build something and to be recognized for it.

What You’ll Do

Pre-Event

• Partner with the Retail Project Manager to identify, evaluate, and secure event venues that align with wool&’s brand and operational requirements
• Collaborate with the internal sample sale team on event details, including product assortment, pricing, and timeline coordination
• Coordinate inventory prep and pre-shipping needs with our warehouse team
• Coordinate inbound logistics to ensure product is received at the event location accurately, on time, and in sellable condition

Event Setup & Teardown

• Assist with venue setup including fixtures, merchandising, signage, and POS system configuration prior to each event opening
• Ensure the space meets wool& brand standards and is customer-ready for day one
• Lead or support efficient breakdown at close, including packing unsold inventory, restoring the space, and coordinating outbound shipments

Sales Floor Operations

• Serve as a consistent, engaged presence on the sales floor throughout each event
• Manage day-to-day operations during the pop-up: opening and closing procedures, cash and payment handling, and inventory counts
• Monitor and maintain an organized, well-stocked, and inviting sales environment across both full-price and sample sale product sets
• Support accurate inventory tracking and flag discrepancies to the Project Manager and operations team

Customer Experience

• Deliver an elevated customer experience consistent with wool&’s brand: knowledgeable and warm
• Assist customers with product selection, sizing, and brand education
• Collect and relay real-time customer feedback including product questions, fit issues, and reactions to pricing, to the Project Manager for post-event review

Staffing Support

• Help onboard and brief any local hires or brand ambassadors on event procedures and expectations
• Act as a point of escalation on the floor when the Project Manager is occupied with logistics or vendor coordination

Cross-Functional Coordination

• Communicate proactively with the Portland office team on inventory needs, supply gaps, or operational issues
• Ensure marketing materials, signage, and promotional elements are correctly deployed at each venue
• Support post-event debrief by documenting observations, issues, and recommendations for future events
• Support post event inventory audits 
• Potential for an on site retail opportunity at our Portland location. 

What We’re Looking For

Required

• 2 to 5 years of experience in retail sales, retail operations, or a related customer-facing role
• Demonstrated ability to manage a sales floor independently, including opening/closing, inventory handling, and customer service
• Strong organizational skills and attention to detail you can hold a lot of moving pieces without dropping them
• Excellent interpersonal and communication skills; comfortable representing a brand in person and coordinating with internal stakeholders remotely
• Comfortable with physical demands of event work: extended time on your feet, lifting and moving product and fixtures, and working a full Tuesday through Monday event week including weekends
• Willing and able to travel frequently across the U.S. for all scheduled pop-up events (travel expenses covered by wool&). There is also potential to travel to Europe. 
• Self-directed and proactive, you can identify what needs to happen and make it happen without waiting to be asked
• This is a physical position, candidates must be able to be on their feet for 8+ hours and lift at least 40lbs.

Preferred

• Background in apparel, particularly premium or direct-to-consumer brands
• Experience working pop-up events, sample sales, or temporary retail activations
  Familiarity with POS systems (experience with Shopify POS a plus)
• Visual merchandising sensibility with an eye for how a space should feel
• Experience training or supervising hourly retail staff or event staff

Contract Details
Duration: Temporary position 6 months

• Schedule:Work on site with wool& staff, Mon-Fri, learning the brand, understanding inventory and other general duties. Travel could be up to two weeks per month. 
• Travel: Required for all scheduled pop-up events across U.S. cities (exact locations TBD). Some advance site visits may be required. All event travel expenses covered by wool&
• Location: Portland, OR area preferred; proximity to our headquarters eases coordination and occasional in-person collaboration
• Compensation: $28-$30 / hour
• Note: As a temporary role, benefits are not included