Cafe Associate/ FOH

The PDX Market Food Service Associate contributes to the successful day-to-day operations with world-class guest experience at the beautiful Portland International Airport and providing a safe and respectful environment for guests and employees alike. This position connects the Tillamook brand and guests together through outstanding customer service, knowledge of all food and beverage products, completing sales transactions, and maintaining business operations. The PDX Market FOH/Food Service will report directly to the PDX Market Management Team and will be responsible food service stations, maintaining store cleanliness, proper cash handling procedures, stocking, and adhering to all food and sanitary guidelines, as well as all other responsibilities directed by the management team.

Here’s a day in the life:

• Greet all guests that enter the store. Create a genuine guest experience through a high level of attention and service.
• Possess strong customer service skills.
• Take guests’ orders, projecting a pleasant and professional manner.
• Work with a team to provide the highest level of hospitality.
• Assist customers on the market floor by locating product/merchandise and actively suggestive selling.
• Serve customers by taking orders and/or completing transactions on the POS system.
• Maintain up-to-date knowledge on all menu items and products to answer customer questions, provide information, and resolve all inquiries.
• Scoop and serve ice cream following portion and quality standards.
• Maintain knowledge of current market promotions, trends, and store inventory.
• Keep floors clean and free of debris.  Clean and maintain beverage station, order counter, sample area, and merchandise island.  Keep the work area sanitary.
• Clean all shelving, refrigerated self-serve areas, and service areas behind counters daily.  Maintain a high level of cleanliness and organization in the market at all times.
• Perform Opening/closing procedures scheduled for that shift.
• Stock set-up areas behind counters daily and replenish supplies as needed.
• Stock and fill shelves with merchandise, including beverages, confections, cheese, souvenirs, and gift items.
• Assist in maintaining store visual objectives, housekeeping standards, and floor replenishment.
• Support the kitchen with prep, set up, stocking, and any other chores needed in preparing customer’s orders and/or grab-n-go’s.
• Uphold the integrity of the food and beverage program with brand standards, techniques, and adhering to local and state law.
• Help with the retrieval of ice cream orders from freezer storage.
• Establish and maintain effective relationships with employees, supervisors, guests, and airport personnel.
• Assist manager and lead with various duties when proper training has been received.
• Act as a team player and be able to interact with staff at all levels of the company.
• Demonstrate excellent time-management skills with the ability to work independently with little supervision.

Education and Requirements:

• High School Diploma or GED
• Food Handler’s Card certification
• Alcohol Servers Permit required
• 3 years cafe, retail, and/or food service experience
• Physical requirements: Long periods of standing, walking and lifting 25#
• Possess the ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills
• Demonstrated intermediate computer literacy with knowledge of Microsoft Word, Outlook, and Excel, SharePoint, and POS systems
• Must be able to pass a 10-year background check for airport security clearance
• Must be able to acquire SIDA Badge for Port of Portland/PDX Airport
• ServSafe Certification optional
• Open and flexible availability