Tax Information Specialist 1

As the Tax Information Specialist 1 (Assessment and Taxation Technician 1 (A&T Tech. 1)) for the Property Tax and Ownership team, with the Division of Assessment, Recording and Taxation (DART), you will provide sincere and authentic customer service to the public and internal customers, responding to a wide variety of questions related to property tax and ownership as well as providing backup support to those in passport services and clerk function services.

Responsibilities Include:

This is not intended to be a an all-inclusive list of responsibilities

• Provide general knowledge of the passport program in-person, by phone, through email, and live-chat.
• Operate office equipment and computers
• Utilize multiple software systems and office equipment.
• Provide general knowledge of Oregon Revised Statutes that govern the various services provided
• Transfer of ownership: Change ownership from one party to another, change mailing address as requested.
• Receive payments for tax title contracts and verify accuracy of tax amounts and payments prior to recording of plats and subdivisions.
• Cash handle; collect processing fees and balance drawers daily
• Ensure security with a cash drawer ensuring it’s locked when not in use and maintaining awareness of key location at all times.
• Print tax bills for customers; process mail and email fax request; mail requested forms and flyers, and keep information documents in the lobby stocked.
• Provide back-up to both the customer service passport team and the clerk team; maintain required passport forms and supplies; prepare and ship daily passports forms and supplies, take passport photos, backup employee photo ID process

Ideal Attributes: 

• Strong drive for excellent customer service
• Demonstrate a strong commitment to providing an inclusive and equitable experience to a diverse customer population and those you work with.

WHO WE ARE  and WHAT WE DO:

This position will be a part of the Division of Assessment, Taxation and Recording (DART), within the Department of County Management (DCM). In the DCM, the public service we carry out is essential to the operation of Multnomah County as a government, as well as an employer. DART strives to ensure the stability and quality of life for our community by providing local government with the revenues necessary to fund essential services.  We pride ourselves on providing reliable, responsive, personal service to the public and our co-workers. As a team, we are committed to being good stewards of public resources while creating a safe and inclusive environment for employees, customers, and the communities we serve.

“The primary role of DART staff members is to carry out the functions of the Assessor’s Office in a manner that is friendly, respectful, resourceful and willing in order to create an environment of safety, trust and belonging for all.”

TO QUALIFY: 
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*: 

• Equivalent to the completion of the twelfth grade.
• Two years of experience servicing the public and/ or providing customer service to include problem solving responsibilities.
• Must have the ability to be certified as a Passport Acceptance Agent by the US Department of State once hired; must be able to provide proof of United States Citizenship.
• Background check: All finalists must pass a criminal records check

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience providing customer service in a public service or government environment while following established rules, laws and regulations.
• Experience de-escalating customer concerns in-person, email or over the phone.
• Additional specialized experience, including the application of laws, policies and procedures is desirable.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.