Office Assistant 2 On-Call- Medical and Dental Offices

This recruitment is to create a candidate pool of Office Assistants and will be used to fill various full-time, part-time, or on-call positions at Primary Care and Dental Care Health Clinics throughout the Portland Metro area. Locations

*Interested applicants are encouraged to apply immediately*

At the Health Department, we are looking to fill our workforce with diverse staff who are compassionate and can provide professional customer service to the community we serve. As an Office Assistant in the Health Department, you will be working with and assisting people from many cultures, races, languages, backgrounds, and life experiences different from your own. It may be the first voice or person someone encounters. All are welcome here.

If you are someone that likes to work with the public, is detail-oriented, has experience working with various technologies, works well in teams, is comfortable working in environments that can be challenging, and can be open to problem-solving, then consider joining our team! Our culture is inclusive, and customer service focused. We Think Yes to Care!

As Office Assistant 2, your duties may include, but may not be limited to:

• Clinical Services and Customer Service

-Obtains and/or verifies demographics, Race and Ethnicity information and insurance coverage utilizing multiple databases and updates registration and accounts in Epic Practice Management.

-Collects patient co-pays and payments on account balances following established cash handling policies and procedures.

-Reviews priority messages and takes appropriate follow-up action.

-Distributes forms and documents to patients, ensures all forms are complete, signed, entered into EDR (Electronic Dental Record) and sent for scanning as appropriate.

-Acts as the first point of contact for clients and other clinic visitors.

-Acts as liaison with treatment staff and providers.

-Help medical/dental programs increase patient access and engagement by utilizing a variety of outreach strategies.

• Clinical Support

-Monitors provider schedules to ensure appointment accuracy and to maintain a 100% fill rate.

-Schedules appointments according to program policies and guidelines.

-Documents patient related issues in EPIC / Wisdomi.

-Processes pre-authorizations and referrals as requested.

-Utilizes interpreters in-person or via phone as needed.

Diversity and Inclusion: At Multnomah County, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County’s attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education, training and experience will be evaluated.

Education/Training: Equivalent to the completion of the twelfth grade; AND

Experience: Three (3) years to six (6) years of general office support or customer service experience dealing directly with the public.

Multnomah County COVID-19 Vaccination Requirement: To protect the health of the community and employees, Multnomah County requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exemption as a qualification of employment. The rule applies to all employees, as allowable by law. Candidates who receive an offer of County employment must provide proof of vaccination upon hire or submit an exception request prior to their start date.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience providing professional customer service to diverse communities.
• Training or experience working with data entry, databases or Electronic Health Records Systems such as EPIC.
• Previous experience working in a medical or health related environment.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:
REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. A completed online application with an attached Resume demonstrating you meet minimum qualifications.

2. Optional: An attached Cover Letter addressing the following:

• Demonstrate your experience working with diverse vulnerable populations; and
• How you meet the qualifications for this position; and
• Why you are interested in the position

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• Resume and Cover Letter Review
• Phone screen
• Consideration of top candidates
• Language assessment
• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: Non-Exempt

Diversity and Inclusion: At Multnomah County, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.