USED BOOK ONLINE SALES MANAGER

Position:                     Used Book Online & Specialty Sales Manager

Reports to:                  Executive Director

Hours:                         Up to 24 hours per week

Office Loc:                  Rose City Reads Used Bookstore

                                        221 NE 122nd Avenue, Suite A

                                        Portland OR 97230

Pay:                            Hourly compensation will be determined based on experience.

                        This is a non-exempt position with benefits to include flexible hours,

                        paid time off, paid holidays and a retirement matching option. 

ABOUT FRIENDS OF THE MULTNOMAH COUNTY LIBRARY

The Friends of the Multnomah County Library (FOL) advocates for and supports our outstanding public library.  We are committed to providing supplemental funding for library programs and services and to sponsoring activities which engage people who value our library. We are a membership-based organization with revenue deriving from donations, proceeds from the sale of used books and membership dues. 

JOB DESCRIPTION:

1.  Manages all components of online/specialty sales for FOL. This includes listing books online and order fulfillment, assessing and preparing books for sale in the FOL store, cleaning and repair, ordering of supplies, working with the Sort Room staff and the public to identify products to sell online.
2. Creates and maintains specialty item presence in Rose City Reads Used Bookstore, including displays, presentation of unique/collectible inventory, and customer service.
3. Handles all divisional customer service relations to include in-person interactions, correspondence, returns, and complaints in a manner resulting in the best possible customer satisfaction ratings.
4. Provides feedback for preparation of annual budget for the online/specialty operation, including setting realistic profit goals.
5. Maintains and widens engagement with Cascade Booksellers Association and its members via attendance at meetings and events.
6. Monitors sales reports and takes regular assessment of inventory, pricing strategies, changes in online policies, shipping rates and other relevant concerns.
7. Establishes and maintains book inventory and storage system to ensure efficient fulfillment and handling of acquisitions.
8. Provides recommendations for upgrades to technology, equipment, and supplies to allow the online/specialty operation to run as profitably and efficiently as possible.
9. Oversees specialty sales assistant and/or volunteer(s) (when applicable) and acts as direct supervisor and trainer of such individual(s) in support of online/specialty sales operations.
10. Establishes and maintains effective working relationships with coworkers, volunteers, library staff, customers, vendors and the general public.
11. Establishes and maintains written online sales policies and procedures as well as training tutorials accessible to those working within the department.
12. Prepares monthly/annual sales reports for the Executive Director
13. Attends staff meetings and other FOL events (as requested)
     

 QUALIFICATIONS:

1. A love of, interest in, and knowledge of books, authors, music, and paper ephemera
2. Past experience as a bookseller and/or buyer or any equivalent related training and experience; familiarity with the research, identification, accurate description, marketing, and selling of pre- and post-ISBN books
3. Ability to demonstrate excellent customer service and organizational skills with attention to detail
4. Ability to communicate clearly and effectively both orally and in writing
5. Ability to effectively train and to supervise the activities of staff and volunteers, creating a positive and supportive work environment
6. Ability to operate computers and systems such as point-of-sale, word processing, and online bookselling software; to develop and use basic spreadsheets and to effectively use email and the internet.
7. Basic ability to analyze data, to prepare effective and informative reports, and to maintain records 
8. Willingness to develop a divisional goal and effectively measure and improve the online/specialty functions to achieve stated goal.
9. Ability to plan, organize and maintain operations effectively, in accordance with and in support of the FOL mission and overall goals.
10. Ability to apply effective problem-solving techniques, including the ability to prioritize
11. Ability to move boxes of books or merchandise up to 50 pounds utilizing appropriate support equipment
12. At least one year’s experience successfully managing an online store, and experience working with volunteers – or any equivalent combination of related training and experience.
     

 DESIRABLE BUT NOT REQUIRED:

1. Knowledge of the standard practices and procedures for managing an efficient and effective online sales operation
2. Bachelor’s degree or equivalent experience
3. Experience with the use of social media as it relates to marketing
    

HOW TO APPLY:

Applicants who meet the qualifications are encouraged to apply.  Please submit a cover letter, resume, and 3 professional references in a single PDF to [email protected]. Applications are due by 9/9/24. No phone calls please.