Family Health Service Supervisor

  • Full Time
  • Portland
  • Applications have closed

Website Crook County


The Family Health Services Supervisor oversees the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and Maternal Child Health Teams and the services provided therein. This position provides Nurse Home Visiting patient care and case management services for perinatal clients, families, and children up to age 21. As a member of Department Leadership, the Family Health Services Supervisor engages in strategic planning, quality improvement, advocacy, and sustainability initiatives that influence the full scope of department services.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision and Department Leadership

  • Staff recruitment, hiring, onboarding, performance management, professional development, and offboarding
  • Review and ensure employee licensure as required – including maintenance of appropriate CEUs
  • Program oversight: workplan development, performance management, and reporting
  • Service provision assurance: staff scheduling and coordination
  • Fiscal oversight for programs: support budget development and fiscal tracking
  • Policy and procedure development and implementation at program and department levels
  • Active engagement with department strategic planning and implementation
  • Partner coordination at local, regional, state, and federal levels
  • Mission advocacy


  • Provide clinic, home, and/or telehealth visits based on client needs and preference, and programmatic requirements
  • Provide on-going oversight of community health worker(s) with whom the RN has delegated components of the plan of care. Assure the plan of care is being followed and remains appropriate
  • Respond to subpoenas specific to clients served/ prepare for and render testimony as required
  • Identify signs and report suspicion of child abuse as required by law
  • Ensure personal safety in all settings (sometimes unknown) and advocate for client safety
  • Maintain client records per protocol. Complete clear, organized, accurate, and timely charting and billing
  • Perform CPR if needed
  • Provide/promote screening of potential clients for eligibility and program placement
  • Perform intensive targeted case management services to assigned clients by performing comprehensive assessments and periodic reassessments of child/family needs; plan, implement, and monitor are plans; coordinate with other service providers; place referrals and link clients to available/needed resources; and assist families to accomplish their goals
  • Complete required training and Continuing Education units for licensure and program standards, including current and best practice skills and knowledge related to early childhood, perinatal care, and parenting
  • Assess physical development, vision, hearing, gross and fine motor skills, adaptive behavior and cognitive development of children
  • Assist in lab and clinic with immunizations, walk-in appointments, and emergencies as needed

Medical Program Oversight and Implementation

·         Ensure maintenance of all applicable professional, legal, and ethical standards including confidentiality and informed consent

·         Implement and assure implementation of objectives and adherence to policies and procedures of programs withing assigned Service Group(s)

·         Collect and provide data for reports; assist with County, State, Federal, and grant reporting requirements

·         Learn/utilize a variety of computer medical record systems, including use of newer office technologies

·         Exercise independent judgment and critical thinking

·         Participate in and ensure quality and strategic community outreach via engagement with the general public

·         Ensure and conduct promotion of services and associated referral processes with community partners and agencies

·         Coordinate with postsecondary and technical education programs to support training needs for students and interns in clinical settings

·         Support and conduct liaison work between families and healthcare or social service agencies

·         Conduct chart audits

Grant Management

  • Plan, write, and implement grant activities as needed
  • Accurately interpret and adhere to contract language
  • Collaborate with health department staff, sub-contractors, and partners to achieve project deliverables
  • Prepare accurate and timely progress reports

Public Health Emergency Preparedness & Response

  • Participate in Public Health Preparedness exercises and events in preparation for a variety of deployment scenarios
  • Hold a registration with the Everbridge emergency response system and update communication pathways as needed
  • Specialize in at least one Incident Command System (ICS) role and cross-train in another
  • Respond to Public Health Emergencies and undertake response roles as necessary
  • Support implementation of department-wide preparedness and response goals, including integrated efforts at the service and program levels
  • Coordinate with Health Protection & Response Services to ensure certification of staff and current information in Everbridge accounts


1.      Equipment used: personal computer and related software (i.e. Excel, Word, databases), medical lab equipment

2.      Knowledge of principles and practices of nursing and public health nursing including health maintenance and disease prevention; the effects of physical, social, and emotional factors on health; principles and techniques of teaching, counseling, interviewing, and history taking; resources available through other health and welfare agencies; integration and linkages between community agencies.

3.      Knowledge of prenatal care and child development.

4.      Ability to exercise independent judgment and plan, organize, and administer safe and effective public health nursing care; work effectively with individuals and families to assist them in the satisfactory solution of health programs; recognize and respect the impact of cultural, ethnic, and linguistic difference on health care practices; act as a liaison with other agencies to coordinate care of clients; maintain effective working relationships; maintain complete and accurate records and reports; evaluate situations accurately and adopt an effective course of action.

5.      Effective verbal and written communication

6.      Knowledge and ability to perform interviews, counseling, and work with the public

7.      Ability and skill to contribute to a positive work environment through the Crook County Health Department vision, mission, and guiding principles

8.      Supervisory & management skills

9.      Knowledge of Public Health rules

10.  Working knowledge of community resources

11.  Maintain confidentiality without exception

12.  Ability to learn and explain established policies and procedures using judgment and diplomacy.

Performance Indicators

  • Contribution to a minimum of one organization-wide initiative per year (i.e. Quality Improvement processes, reaccreditation, annual staff training implementation, department-wide meetings, et cetera)
  • Complete quarterly chart reviews for quality assurance, and additional as recommended or required
  • Adherence to work plans as developed for each program responsibility. Programs assigned to this position are subject to change
  • Timely submission of reporting requirements for each assigned program, including recorded outcomes in performance management database(s).
  • Timely response to organization-wide initiatives and requirements (i.e. policy compliance, workforce surveys, training documentation)
  • Engagement in Regional Health Improvement Plan efforts.
  • Documentation of sustainability efforts, including but not limited to grant submissions, partnership development and maintenance, et cetera.
  • Utilize project management software to support department-wide initiatives including website and social media communications, and translation requests.

Supervisory Responsibility

This position provides supervision of staff providing programs within Family Health Services, including but not limited to Women, Infants, and Children (WIC); Family Connects; Maternal Child Health; Babies First; and CaCoon.

Work Environment

This is largely a clinical role, with some sedentary work; however some filing, lifting and carrying may be required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to work in a fast-paced environment, along with home visiting in client’s homes and public spaces.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; lift; use hands to finger, handle or feel; and reach with hands and arms.  Ability to lift up to 20 pounds, twist, and bend. Ability to perform CPR if needed.

Position Type and Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. but hours will vary based on home visits and other responsibilities. This position qualifies for flexible scheduling options as approved by the department Director.


There is considerable travel for home visiting, training, and regional meetings. State and/or national travel may be options for training or presentation.

Required Education and Experience

  • Completed Registered Nurse program with current RN license
  • Experience working with postpartum parents, and children of all ages
  • Experience in Public Health or combination of experience and training


  • Any equivalent combination of licensure, training, education, and experience that provides the required skills and knowledge to perform the job.

Preferred Education and Experience

  • Bachelor of Science Degree in Nursing
  • Master of Public Health, Nursing, or related field
  • Supervisory or lead experience
  • Experience working with new parents/families
  • Bilingual

Additional Eligibility Requirements

  • Must hold a valid Oregon driver’s license and valid American Heart Association CPR card
  • Prior to or on date of hire:
    • Able to complete a thorough employment and/or criminal history check
    • Able to successfully pass a pre-employment drug test
    • Final candidates will be required to provide official proof of college degree, certified transcripts, licensure, and certifications, as applicable

Safety Sensitive Requirements

This position is considered to be a safety sensitive position subject to drug screen(s) and adherence to all vaccine/immunity requirements for healthcare settings.

AAP/EEO Statement

  • This position is ‘at-will’, and either Crook County or the employee may terminate the relationship at any time with or without cause.
  • Crook County is an equal opportunity employer

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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